Question 1

Fast Shipping

Accepted Answer

Our goal is to deliver your order as quickly as possible DUE TO COVID-19, PLEASE BE AWARE WE ARE EXPERIENCING LONGER THAN USUAL PROCESSING & SHIPPING TIMES. Most orders are processed and shipped within 2-5 business days. Expedited orders ship within 2 business day. If we anticipate a shipping delay, there will be a disclaimer on the product page of affected items. Our business days are Monday through Friday, excluding holidays.  Note: We do drop ship items and the processing time for those items will be noted in the description. If an item is drop shipped, it will take up to ten days for it to arrive.

Question 2

Shipping Methods - Standard shipping

Accepted Answer

Standard shipping within the contiguous United States takes between 3-7 business days in transit and is fully insured and traceable. Standard shipping costs are quoted during checkout.

Question 3

Shipping Methods - FedEx Home Delivery

Accepted Answer

FedEx Home Delivery is a ground shipping service that delivers to residential areas. Deliveries are made every day of the week v.s. Monday through Saturday with Standard Shipping.

Question 4

Shipping - Method - Expedited Shipping

Accepted Answer

These orders ship within two business days. If you order on a Friday after 12 p.m. CT and purchase an expedited shipping option, your order will not go out until the following business day (holidays excluded in our business days).  PLEASE NOTE: Some expedited orders may or may not deliver on weekends. Fed Ex Ground delivers on Saturdays (not Sundays) in most areas, but delivery is not available in all areas.

Question 5

FedEx Shipping Map: When Will Your FedEx Home Delivery Shipment Arrive?

Accepted Answer

Question 6

Track My Package

Accepted Answer

After your order has shipped, you will receive an email from "notifications@ecwid.com" Order Number Shipped — Safety Wear Ltd.  Your Tracking Number will be included in the email sent from them, you will see track my package and once you click on "Track my Package" it will take you to the FedEx Website.

Question 7

Not going to be there? No problem.

Accepted Answer

Whether you need to sign for your package or just want a little extra security, it's easy to request to hold a package for pickup at a convenient location near you.   Follow the steps here to have your package held at a FedEx's location.

Question 8

Can I return my order?

Accepted Answer

Safetywearltd.com will gladly accept your returns for exchange or credit within 30 days of days of receiving your order.  Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it).  * Please also note that In order to receive a full refund on the item you purchased, all items must be returned to us UNWORN/UNUSED and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return and subject to approval*  Unfortunately, we are not able to reimburse you for any shipping costs you incur purchasing an item at Safetywearltd.com.

Question 9

Does my Work Boots or Work Shoes qualify for a return?

Accepted Answer

Work Boots or Work Shoes may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly.   Exchanges must be done WITHIN 30 DAYS OF RECEIVING YOUR ORDER. Exchanges can also only be made for A DIFFERENT SIZE OF THE SAME ITEM, not a completely different item (Exceptions could be made, Subject to Safety Wear's Approval).

Question 10

Can I return my FR Clothing?

Accepted Answer

Products must be returned within 30 days of receiving your order. Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it).  Exchanges can also only be made for A DIFFERENT SIZE OR Color OF THE SAME ITEM  (Subject to approval for color), not a completely different item.

Question 11

What doesn't qualify for a return?

Accepted Answer

All Clearance & On Sale Items sales are FINAL, those item are non-returnable. (If we ever send you the wrong item, let us know immediately, even though all sales are final if it was a mistake on our end as long as you didn't use the item we will make sure to fix it.)
 All Hard Hats and Safety Glasses sales are final. 
 All Neck Gaiters sales are final due to health protection reasons.

Question 12

Start my Return?

Accepted Answer

You must complete our Merchandise Return Form before returning any merchandise to Safetywearltd.com.   Download Our Return Form

Question 13

HOW TO SHIP YOUR RETURN OR EXCHANGE

Accepted Answer

Safetywearltd.com strongly recommends that all return shipments be made by FedEx, so that you can take advantage of their shipment tracking system. We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment. ​ You must include the Merchandise Return Form with your return. Be sure to include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package.  If your return item includes a shoebox, please DO NOT use that box as the shipping packaging. In order to resell it, we need the original packaging to be intact. Returned items in a marked or damaged shoe box(s) may be refused by the post office or our warehouse.   To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.

Question 14

Shipping your Return with FedEx?

Accepted Answer

To print out your return label via FedEx, click here or if you would like for us to provide one for you we can take it out of your return.   If your return item includes a shoebox, please DO NOT use that box as the shipping packaging. In order to resell it, we need the original packaging to be intact. Returned items in a marked or damaged shoe box(s) may be refused by the post office or our warehouse.   To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.

Question 15

WHEN WILL I GET MY REFUND?

Accepted Answer

We only offer refunds onto the original payment method used to make the order. Refunds will be actioned within 7 days from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed. Unfortunately, we are not able to reimburse you for any shipping costs you incur purchasing an item at Safetywearltd.com. ​

Question 16

Serving the Gulf Coast with all your safety wear needs.

ALL ORDERS TAKE 1 - 5 DAYS TO PROCESS

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SAFETYWEAR LTd.
519 LUTCHER (I-10e) drive
ORANGE, TX 77630

tOLL fREE: 1.844.900.BOOT(2668)

fAX: 409.883.9604

online.orders@safetywearltd.com